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Privacy Notice

This Online Privacy Notice applies to this website and any affiliate or subsidiary interface that links to this Notice. In this Notice we describe how we collect, use and share your online personal information and the steps taken to protect it. A separate privacy notice would apply to information collected through other means and with other Insurance Solutions services.

Information We Collect.

We collect information that you provide directly when you use our website. This could include your contact information (such as your name, postal address, email address, and telephone number), membership number, driver’s license, vehicle and property information, financial account information and other information that you provide. When you visit this site, third parties including advertising partners and analytics providers may collect other information over time about your online activity across websites and the various devices you use.

We may also indirectly gather information about your online visit including your Internet service provider, Internet Protocol (IP) address, unique device ID, browser type, operating system, the date and time the website that referred you and the pages you visit while at our site. We may also use session replay scripts to learn how you interact with our website. These scripts track your online movements to learn how you navigate and interact with our site and can be used to improve our website by identifying and correcting confusing and non-functioning parts of a web page.

We gather such information through the use of a “cookie” which is a feature of your Internet browser that places a small file on your computer’s hard drive. A cookie facilitates site navigation for Internet sessions and helps maintain security. It can remember your personal settings, pre-fill forms for you, and monitor how you use our website which information we use to improve our services. (If you do not enable cookies on your browser, you will not be able to use some of the services on our website).

If you provide your email address, we may send you email offers (such as for travel or membership benefits) and otherwise conduct business with you. With each marketing offer, we will give you the opportunity to opt out of future email offers. If you opt out of marketing offers, we may still email you for non-marketing purposes. For example, we could send an email confirmation if you request a quote.

We also use cookies, tags (also referred to as pixel tags, 1x1s, or transparent GIFs), and other technologies to manage our email programs. These tags gather information to analyze the performance of our email marketing and help us understand how consumers respond to our messages.

Information We Share.

We share your information with others as permitted or required by law. This includes within our family of companies, within the Insurance Solutions, with affiliate partners, government entities and regulatory bodies, and with other third parties for many reasons. These reasons can include marketing, to process a transaction, to provide a quote or other service, for everyday business purposes, for legal, regulatory or compliance purposes, for security purposes, to prevent fraud, to respond to court orders and legal investigations, and to report to third party organizations such as consumer reporting agencies.

Information Protection. 

Protecting your information while you visit our website is important to us. We maintain physical, electronic, and procedural safeguards to protect your personal information. For example, we limit access to this information to authorized employees and contractors who need to know. We review the information security practices of vendors with whom we share personal information. Please be aware that although we make every effort to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

Interest Based Advertising. 

We partner with third-party advertising networks to serve our ads when you visit other sites across the Internet. Our partner employs cookies, web beacons and other tracking technologies to gather information about your activity on this and other websites and to then provide you with our ads on other websites. These tracking technologies permit us to analyze, modify, and improve our advertising content.  We do not have access to or control over cookies or other features these third-party advertising networks may use, and their information practices are not covered by this Notice.

Opting Out & Tracking. 

Our advertisements that appear on third party sites with the AdChoices icon provide the means for you to opt-out of our targeted online ads. You can do so by clicking on the blue AdChoices icon on one of our online advertisements and then following its instructions. Opting-out does not opt you out of being served advertising. You may continue to receive generic non-targeted ads.

We also comply with the Self-Regulatory Program for Online Behavioral Advertising managed by Digital Advertising Alliance (DAA). When you opt out, your election is conveyed to the applicable advertising network(s) that then places a cookie on your specific computer and browser.  Please note that clearing your browser of cookies will require you to opt out again. To opt out from all participating DAA companies, please call 855-772-2728.

We do not currently respond to a web browser’s “Do Not Track” signal. Such a signal enables a person to opt out from having information about their web browsing activities monitored and collected; however, since there is not uniform industry agreement as to how to respond, we do not currently honor such a request.

Children’s Privacy. 

We do not intend to collect personally identifiable information from persons less than 13 years of age. If your child provides us with their personal information, as the parent, you can contact us at the address in the “Contacting Us” section below, to request that your child’s information be deleted from our records. We will make reasonable efforts to accommodate any such request.

Your Contact Information. 

Some information is accessible by you for your review and modification on our website. Changing any personal information requires that you log in with a unique user name and password created by you.

As a membership organization, it’s vital for us to have our members’ current contact information (e.g., address, phone, and email) in order to provide member benefits and to inform members of the various products and services we offer. We will ask for your contact information when you first become a member. Thereafter, when you contact us, we will ask for your contact information to authenticate your identity and to ensure that we have your most current contact information.

Contacting Us. For questions regarding this Notice, please contact us at: Insurance Solutions
14736 Valley Boulevard #111

La Puente, California



By email.

Changes to This Privacy Notice. 

We may amend this Privacy Notice at any time. Please review it periodically. Any changes are effective upon our posting of the revised Privacy Notice. Your use of our website following any such change constitutes acceptance.

Solicitation and Marketing. 

If you do not want offers from us or our affiliates, please request to be placed in our Do Not Solicit file by visiting or calling your local Insurance Solutions.

Residents of California

California Consumer Privacy Act (CCPA) Rights. 

Starting January 1, 2020 California consumers have new privacy rights to their personal information (PI) including the right to not be discriminated against for exercising any of these rights. You can request:

  • a copy of your PI (subject to statutory exceptions) that we collected in the past 12 months including a disclosure of the categories of PI collected, sold and shared for a business purpose; 

  • to delete PI we collected from you unless we need to keep it for certain reasons. For example, if you are a member, we need your PI to provide your membership. We can also keep your PI when we use it internally; and

  • to opt-out of the sale of your PI if we sell it.

You can request your information twice in a 12-month period. We must respond and provide your information within 45 days unless we inform you that we need more time in which event we will have 90 days to respond.

You can exercise your privacy rights and make a CCPA request. We will first confirm that you are a California consumer and authenticate your identity through a third party. To designate someone to make a CCPA request on your behalf, or to make a CCPA request over the phone, please call (833) 612-6032.

The CCPA also requires that we disclose the categories of PI collected, sold and shared for a business or commercial purpose during the past 12 months. Our practices are described below and in the following table/matrix version.

Please note that certain personal information is exempt from the CCPA. For example, PI collected pursuant to a federal law called the Gramm-Leach-Bliley Act or California’s Financial Information Privacy Act is exempt. As a result, insurance information would not be disclosed. Other exceptions include medical information and protected health information; PI used to generate a consumer report and PI under the Driver Privacy Protection Act. Additionally, employee and job applicant PI and business-to-business PI need not be disclosed at this time.

The CCPA sets forth 11 categories of personal information as set forth below. Each category of PI is listed and associated with a letter (A-K).

Categories of Personal Information

Category A.  Identifiers

Identifiers such as real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, SSN, driver’s license number, passport number or other similar identifiers. 


Category B.  Civil Code 1798.80 Information

Information that identifies, relates to, describes, or is capable of being associated with, an individual or household, including, but not limited to:


  • name

  • signature

  • social security number

  • physical characteristics or description

  • address

  • telephone number

  • passport number

  • driver's license or state identification card number

  • insurance policy number

  • education, employment, employment history

  • bank account number

  • credit card number, debit card number, or any other financial information

  • medical information, or health insurance information

  • “Personal information” does NOT include publicly available information that is lawfully made available to the public from federal, state, or local government records

Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

Collection of Personal Information

During the prior 12 months, we would have collected Personal Information for each of these categories (A-K). However, the fact that we collected information for a category does not mean that we collected all the information in the category.  For example, category A (identifiers) includes name, address, driver’s license, social security number, passport, etc.  If we state that we collect this category of information, it does not mean that we collected every one of these identifiers.  Frequently, we only collect name and contact information and don’t collect more sensitive information such as driver’s license, social security number or passport unless it is required for the service requested such as a driver’s license for DMV services.  While category C (characteristics) includes a broad list of characteristics of protected classifications (e.g., genetic information or sexual orientation, etc.) if we collect information for this category, it is generally limited to sex and/or age.  

When Contacting Us

When you contact us, we should ask you to provide and/or confirm your contact information. (Categories A and B).  

If you visited a branch or our administrative offices, video surveillance may have recorded you.  We should have asked you to check in by swiping your membership card or otherwise providing your name and contact information.  To service your request, we would have collected personal information (as described previously). (Categories A, B, E and H).

If you attended an Auto Club special event such as a motorsports or travel event, we may have collected your name and contact information from you. (Categories A and B).

If you visited online or used the Auto Club App, your internet/online activity and online identifier would have been collected.  This includes your geolocation when using the App and your membership number. To service your request, we would have collected personal information (as described previously). (Categories A, B, F and G).

If you called, your phone number may have been automatically collected and your call may have been recorded.  To service your request, we would have collected personal information (as described previously). (Categories A, B, and H).

Security Purposes

Our efforts to safeguard personal and company information, facilities and people require that we monitor and collect information by different means and from many environments. This could include through video surveillance or internet/online activity for cyber security purposes.  Sources may include from the consumer, third party security providers and/or government entities including law enforcement.  (Categories A, B, E, F and H).


Transactional Purposes

To fulfill a transaction or request or to process a payment, we may collect information from you and service providers.  For example, with any purchase we collect payment information depending on the method of payment.  This could include payment card information or financial account information from a check or with an ACH enrollment. (Categories A, B and D).


Legal, Regulatory, Compliance Purposes

We may collect personal information for legal, regulatory and compliance purposes. For example, we may collect your contact information from third party sources (government entities, law enforcement, regulatory bodies and/or private businesses) to ensure that we have your current contact information (e.g., physical address) and to honor your requests to not be contacted or solicited. For example, we purchase Do Not Call lists to honor the wishes of those who do not wish to be called for marketing purposes.  (Categories A, B and C). 


Legal, Regulatory, Compliance Purposes

We share personal information with third parties (government entities, law enforcement, regulatory bodies and/or private businesses) if required for legal, regulatory and compliance purposes and share with those that assist us in responding in such circumstances.  For example, we could be obligated to share your name, contact information, and other information in the event of a regulatory investigation or in the event of litigation.  (Categories A, B, C and D). 


Business Purposes

We share personal information with service providers that assist us in operating our business and membership organization. This could require sharing personal information for audit, accounting, financial or other professional reasons.  (Categories A, B, C and D).


California Shine the Light Law Rights. 

Apart from the CCPA, California residents can request information regarding the personal information that a company they do business with shares with third parties for direct marketing purposes during the past year.  To request a copy, please contact and include “SB27 Request" on the subject line.

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